Frequently Asked Questions
How much does delivery cost?
Our standard charge for delivery is €5.00. All standard orders over €199 are delivered free of charge. You can view our full delivery policy here.
Where do you deliver to?
Due to the nature of the products and the legislation that surrounds them, we only ship to destinations within the Republic of Ireland.
What should I do if I receive faulty/incorrect goods?
In the unlikely event that you receive a faulty, damaged or incorrect product please call our Customer Service Centre on 0818 321 321 within seven days after delivery to let us know what the issue is. Please have your order reference to hand. You may be asked to provide evidence of the damaged goods if damaged in transit.
We will arrange for the collection of any goods which are damaged in transit, faulty or incorrect.
We strongly recommend that you check your order upon delivery before signing the delivery docket.
Please don’t forget to sendyour completed returns form so we can process it speedily. You can view our full returns policy here.
When will I receive my delivery?
We will always try to get your order to you as quickly as we can and aim to have all orders delivered within 48hrs. Some orders which required specialized delivery e.g. Hazardous Chemicals or items with a longer lead time may take longer than the 48 hours to deliver. Any products which have special delivery conditions have this information on display on their product pages. Deliveries are made Monday to Friday excluding Bank Holidays.
You can view our full delivery policy here.
How do I change my address or contact details?
If you have a web account and only purchase online using your credit or debit card you can change or update your details at the checkout.
If your Glanbia Credit Facility is linked to your web account you can only change your address or account details by calling our Customer Care Team on 0818 321 321.
Can I cancel my order?
Yes - if for some reason you need to cancel your order you can do so free of charge up to the point of dispatch. To do so contact our Customer Service Centre on 0818 321 321 or email firstname.lastname@example.org.
How do I track my delivery?
Standard deliveries are sent via An Post and you will receive an email with your tracking information once your order has been dispatched from our warehouse. You can track your parcel(s) at any time by searching by your order reference number. Please allow up to 1 working day for your order to be traceable on the An Post system.
For non standard deliveries, your order will be delivered by Breen's transport or one of their partners. For delivery updates on these deliveries, please contact us on 0818 321 321 or email email@example.com quoting your order reference number.
What payment options do you accept?
Payments can be made online by Visa, Mastercard and Visa debit card. Alternatively if you have a Glanbia Credit Facility you can chose to link this to your Glanbia Connect account, either when you register or at a later stage by emailing firstname.lastname@example.org.
What should I do if I change my mind and don’t want a product?
If you change your mind and no longer wish to keep the goods you have ordered you can cancel your order within seven working days beginning on the day after you received the items. This does not apply to items personalised or made to your specifications and perishable goods.
To return or exchange the product(s) please give us a call on 0818 321 321 within seven days after delivery. Due to the nature of these products they can only be returned unused and in the same condition in which you received it - including in its original packaging which must be undamaged or unopened, for exchange or refund. Goods returned due to a change of mind are returned to Glanbia at your own expense. Please keep a record of posting in case it should go missing, the product remains the customer’s responsibility until it is received by Glanbia.
Alternatively you have the option of returning the product to a local Glanbia branch, where a member of staff will be able to help you. The branch will accept the return and provide confirmation of this. Refunds will only be credited to your original method of payment by our Customer Care Team. Please don’t forget to bring your completed returns form to run smoothly.
You can view our full returns policy here.
When will my money be refunded to me?
Refunds will only be credited to your original method of payment by our Customer Care Team.
Purchases made using your Glanbia Credit Facility will be credited to your account within 7 working days of returning of goods.
Purchases paid for by credit/debit card will be refunded to the same card within 7 working days of days of returning of goods.
What supply period is eligible for bonus payments for 2018 Harvest Grain?
The Grain Supplier Trading Bonus will be paid for 2018 Harvest grain supplied from July – December 2018.
How can I receive a VAT invoice?
If you are looking to receive a VAT invoice for your recent purchases please click here and fill out the details.
1. Fill out your order number / confirmation number followed by your name,telephone number and address
2. Click send
3. We will receive your request and send you the invoice within three working days.
Please note that this can take up to three working days